Terms of Service

Zoop (the "Service") is operated by A3 Partners Pte Ltd, a company registered in Singapore ("we", "us", "our"). You can reach us at Hello@atriverse.com.

By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Service.

You must be at least 13 years old to use Zoop. If you are under the age of majority in your jurisdiction, you may only use the Service with a parent or guardian's consent.

You are responsible for your account credentials and for activity under your account. Notify us at Hello@atriverse.com if you suspect unauthorised use. We may suspend or terminate accounts that violate these Terms.

You agree not to: (a) break the law; (b) infringe others' rights; (c) upload harmful, hateful, or sexually exploitative content; (d) scrape, reverse engineer, or overload the Service; (e) misuse referral, gift, or partner features; (f) impersonate anyone; or (g) resell the Service without our written permission.

You keep ownership of content you post (reviews, photos, notes, collections). You grant us a worldwide, non-exclusive, royalty-free licence to host, display, adapt, and share it for the purpose of operating and promoting the Service. Public content (e.g. shared itineraries) may be viewed by anyone with the link.

Zoop integrates trusted partners so we can show you the real world: Google Maps Platform (maps, places, photos), YouTube Data API (city reels), Stripe (payments), Perplexity and Google Gemini (AI recommendations, dish previews, guides), Supabase (database and auth), and Atriverse (single sign-on). Their terms and privacy policies apply to their portions of the experience. We are not responsible for third-party content.

Parts of Zoop are generated by AI, including itineraries, restaurant guides, "Why for you" rationales, nutrition and health-meter scores, and dish photos labelled "AI". AI output can be incomplete, out-of-date, or wrong. It is provided for information only and is not medical, dietary, legal, financial, or safety advice. Always verify important details (allergens, operating hours, prices, transport, health conditions) with the venue or a qualified professional before you rely on them.

Paid plans ("Plus"), one-time AI credit packs, city unlocks, gift subscriptions, and sponsored partner slots are billed through Stripe in the currency shown at checkout (HKD or USD). Subscriptions renew automatically until cancelled from the Billing page. You may cancel at any time; access continues through the paid period. Except where required by law, fees are non-refundable for partial periods and one-time purchases are final once delivered. Prices, features, and quotas may change; we will give reasonable notice for material changes.

Some booking, restaurant, hotel, and experience links pay us a commission if you complete a purchase. This never changes what you pay. Sponsored city packs are marked as "Sponsored".

The Zoop name, logo, wordmark, product design, code, and content (excluding your content and third-party content) are owned by A3 Partners Pte Ltd and protected by copyright, trade mark, and other laws. You get a limited, revocable, non-transferable licence to use the Service for personal, non-commercial use.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT AI OUTPUT, PLACE DATA, PRICES, OR OPENING HOURS ARE ACCURATE OR CURRENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, A3 PARTNERS PTE LTD AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE IS CAPPED AT THE GREATER OF (a) THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, OR (b) SGD 100. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT LAWFULLY BE LIMITED.

You will indemnify A3 Partners Pte Ltd against third-party claims arising from your content, your use of the Service, or your breach of these Terms.

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms or if we must do so for legal, security, or operational reasons. Sections that by their nature should survive (payments due, IP, disclaimers, liability, governing law) will survive termination.

We may update these Terms. If changes are material we will notify you in-app or by email. Continued use after the effective date means you accept the updated Terms.

These Terms are governed by the laws of Singapore. You and A3 Partners Pte Ltd agree that the courts of Singapore have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Service, subject to any non-waivable rights you have under your local law.

Questions about these Terms? Email Hello@atriverse.com.